Exchange & Returns
Cancellations & Refunds
Orders once placed cannot be cancelled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of Bag of Small Things. Please contact us quickly if you want to cancel, or modify your order. Any changes can only be made before the order is shipped.
Bag of Small Things has a no questions asked returns policy. We will gladly accept any unused product in its original packing within 15 days of delivery. On returns, we reserve the right to send you a replacement or refund the product amount.
Products can be returned in these two conditions:
- You have received a damaged product: A product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
- Mismatched product delivered, in terms of style, color and / or size.
If you want to return any product because of any of the above two reasons, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can get in touch with our Customer Service by sending us an email to firstname.lastname@example.org or call us on +91 9082057736 between 10 a.m. and 6 p.m. (Monday – Saturday)
We will send you a return confirmation email. Please take a printout of that email and send the same to us along with the returned products. Please use a track-able and reputed courier company for the same. We must receive the return shipment within 10 days of issuing the authorization email.
Once we received the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through an online bank transfer within 7 days. No cash refunds are made.
Note: Return Shipping Charges will be paid by Customer only. We do not reimburse the shipping charges.
Terms & Conditions for Return
- The final decision on whether a returned item will be approved or rejected lies completely with BOST’s Quality Assurance Team.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you.
- PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SPOILED CONDITION.
- Products in sets cannot be returned individually.
- If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
- Please note that the products might look different from the ones you see on the website.
During the sale period, there will be no returns or exchange.
Shipping an item back to Bag of Small Things:
Our address is:
Bag Of Small Things
Flat no. 1, Ground Floor, Dhananjay building,
TPS road no. 5 Opposite Milan international hotel,
Santacruz West Mumbai 400054, India.